We're doing something no one has ever done before, and every day brings new innovations, new challenges, and new opportunities. We promise: you'll never be bored.
 
More than that, though, we offer the chance to really make your mark on something, to be able to look back and say: "I did that. I made things happen." We're looking for talented, self-motivated people from engineering, big data, cloud, technical support, analytics, marketing, sales, and retail backgrounds. Interested in working with us? Send your resume to careers@theatro.com.
 
 
Data Scientist
 
Love Data and know how to make sense of data and translate it into actionable insights? Then Theatro could be the place for you. Theatro is a Dallas-based start-up technology company pioneering the use of voice-controlled wearable computers for hourly retail workers, enabling “Heads Up and Hands Free” customer interactions. Theatro has revolutionized in-store mobility with a small, 1 ½oz Wi-Fi wearable computer enabled with hands-free voice-driven apps. At the core of the platform is Theatro’s Communication Suite that empowers associates and HQ teams with the ability to communicate instantly with any employee, in any store, from anywhere! We’re venture backed and have an impressive list of top tier retailers on our roster.
 
Responsibilities 
  • Discover and derive insights from large data sets of structured and semi-structured data
  • Collaborate with Business teams and executive teams to develop novel, practical, and operationalized analytics that drive explicit business value at the customer level
  • Combine strengths in data management, analysis, applied statistics, and visualization capabilities
  • Develop data analysis solutions based on descriptive analyses and predictive models
  • Collaborate with marketing, service, development, and engineering teams to ensure that requirements for integration, security, data quality and cross-functional usage are addressed

Requirements

  • 3+ years' experience in Statistical programming tools like R, Python Required & Spark preferred
  • 3+ years' experience in Data mining like SQL Required
  • Experience in Regular use of data with high-volume (1TB+) & high-dimensionality (50+ variables per schema) required
  • Education background: MS or PhD in Mathematics, Computer Science, Engineering, or Economics required
  • Ability to communicate complex quantitative analysis in a clear, precise, and actionable manner
  • Experience in Visualization tools like Tableau Required
  • Ability to formulate and plan analytic solutions, logically develop project milestones, and autonomously manage work to deliver against milestone commitments
  • Work independently and in a team environment in order to achieve personal and team goals and complete assignments within established time frames.

To apply, please email careers@theatro.com.

 
Responsibilities
  • Develop & Manage hardware product line business plans which are optimized for Theatro's SaaS solution offering
  • Manage 3rd party design firms
  • Work with Theatro's executive management team to define requirements for new and updated products, ensuring that the requirements are properly specified and technically feasible
  • Ensure that assignments are completed in accordance with agreed scope, time, financial, and quality measures
  • Review and accept customer requirements allocated to hardware (electrical, mechanical, and firmware). Evaluate how new and updated business requirements affect existing hardware designs and provide guidance on solutions
  • Support formal hardware development methodologies and best engineering practices
  • Develop and maintain a continuous improvement program that will identify, collect and analyze metrics to measure the effectiveness of the development activities. Maintain appropriate metrics
 
In your previous life, you were known as "the fixer." You solve problems so well, it's like they never happened. You save the day on a regular basis, and one of your favorite sayings is "prevention is better than cure." You won't admit to it, but you may have been compared to Scotty from Star Trek more than once.
 
Responsibilities 
  • Provide proactive assistance to all Tier I escalated items
  • Assist Tier I personnel with solving basic technical problems
  • Manage escalations and technical solutions when issues are reported
  • Review open issues daily and establish effective lines of communication with Tier II, Development, and Management to ensure all issues are being addressed
  • Publish articles in the KB and fully document problem resolution
  • Perform additional duties as assigned by management
 
You’re the best there is at what you do, and what you do best is secure new business. You like to make things happen, and make them happen fast—and you want the people you work with to be the same way. A description of your ideal working environment includes the words “fast-paced” “collaborative” and “action-oriented.” You love to travel. In fact, you travel for work all the time.
 
Responsibilities
  • Managing sales campaigns from prospect to close
  • Identifying targets in Retail and Hospitality and securing meetings with the right audience
  • Overcoming objections to get to the next step with every interaction
  • Teaching prospects about our implementation cycle
  • Sharing the compelling benefits we provide with confidence and conviction
 
What else should I know?
Our headquarters is based near Dallas, Texas, but we’re recruiting people who live near any major airport in the US. Like we said: travel. It’ll happen. A lot. A large part of your compensation will be based on your success in winning business for Theatro.
 
 
You’re comfortable with technical information. In fact, at least three of your friends and relatives have texted you this week asking you to fix their computer. If you were asked to describe yourself, you’d use words like “analytical” “patient” “solution-oriented” and “secretly Batman.”
 
Responsibilities
  • Providing technical information solutions and first-level technical information systems support to the Theatro end user
  • Resolving moderately complex technical issues
  • Creating regular system health reports
  • Escalating issues when appropriate to other team members
  • Monitoring store activity in real time, and proactively deciding on issue resolutions
  • Gather data to determine next steps by analyzing symptoms and identifying underlying problems
  • You should be able to handle 80% of user issues before escalating to the next tier.
 
Your friends text you whenever they need to fix their website, jailbreak their phone, or reconfigure their router—but you’re also invited to every party and social event. When you worked in IT, everyone who didn’t had you on speed dial. Problem solving and customer service come naturally to you.
 
Responsibilities
You’ll act as the primary onsite technical contact for our clients, providing visibility, advanced technical support, and problem resolution.
 
  • Interface with the client’s key technical teams to provide installation, commissioning, scheduled and emergency services on Theatro systems
  • Provide on-site technical support solutions for customer service delivery and availability
  • Troubleshoot systems for existing customers, report systems bugs, and document customer feedback
  • Provide support to our partner’s survey/install team
  • Collaborate with Support, Development, and Management daily to accomplish goals
  • Organize, plan, and prioritize customer installation schedules
 
You’re a team player, but you play for the technical side. “Project management” “seamless execution” and “staff coordination” are words that come up frequently in your resume. You're comfortable working with a lot of different personalities from many different backgrounds.
 
Responsibilities
The Field Service Manager will be responsible for managing the logistics of achieving successful customer installations and deployments. You’ll work with certified 3rd-party installation teams, national retail customers, and internal resources to achieve service rollouts.
 
  • Manage the coordination of all aspects of Theatro service turn-up
  • Partner with stakeholders with order placement for roll-outs and service maintenance
  • Coordinate staffing of project resources
  • Identify scope changes quickly
  • Develop installation guidelines and resources for 3rd party and contract installers
  • Have a "roll up their sleeves" mentality to ensure smooth execution of a service turn-up
 
Responsibilities
  • Design and guide the implementation of comprehensive, best-in-class wireless communications networks, especially in retail environments
  • Keep updated of new technology offerings and best practices in the wireless arena
  • Provide wireless consulting and design services to internal corporate customers and Theatro business partners and vendors
  • Manage ongoing Wi-Fi customer projects 
  • Conduct proof of concepts and benchmark testing
  • Perform technical presentations for customers, partners, and prospects
  • Work with the Development team to bring new products and technologies to the retail and hospitality industries