Why the Connected Workforce Matters
We live in a digitally connected world. Technology has empowered consumers to the point where they expect instant access to products and services, anytime, anywhere. And they expect the associates to provide them eye-to-eye contact and readily available useful information. But:
Only 19% of customers believe the store associate is the best resource for information*
Why so low? Without mobile access to necessary information, Associates struggle to meet this expectation. Theatro provides a solution. Our voice virtual assistant connects associates, enabling them to answer any question quickly and accurately.
Retailers who connect their associates see results
Theatro drove a 7% a lift in loyalty registration for a leading home goods retailer. Incremental gain of $87mm annually.
Reduced 85% of ear chatter. Employees saved 12% of time with improved communication.
91% of associates agree that Theatro helps them serve customers better. 53% strongly agree.
Associate response time improved 77%. Faster response at the register leads to less abandonment and happier customers.