Streamlining Consistent In-Store Communication during Seasonal Spikes

Enabling consistent in-store communication helps retailers unlock the value of their most valuable asset, the frontline team member. Because customers rely on these team members to provide immediate answers to their product-related questions, connecting every team member to each other and the information they need to do their job well is the first step to building reliable, efficient, and quality customer service that deepens brand loyalty instead of erasing it. Of course, for seasoned team members, in-store experts or managers, assisting customers with basic requests or nuanced questions might feel like second nature. However, staffing sufficient employee resources like these at all times is difficult and cost-prohibitive. Therefore, retailers must invest in technology that can connect and empowers new or less experienced associates such as part-time or seasonal employees who lack the essential knowledge needed to answer these types of requests. Especially because, without the right tools, less knowledgeable team members are often forced to abandon customers searching for an answer or will end up dragging them around the store until they find the help they need, leading to a negative customer experience. Theatro’s Intelligent Assistant helps retailers streamline in-store communication by enabling team members to request immediate assistance with a closed-loop response from the first available team member. Using only their voice, team members can also access the collective knowledge of the entire store or from enterprise systems in real-time without ever needing to walk away from a customer in search of an answer. Ultimately, investing in Theatro’s in-ear voice technology is how retailers can empower their teams to do more with less and ace consistent in-store communication. To find out how you can get started, connect with Theatro’s sales team today.