Connecting Your Full Team Matters
The retail industry is facing a communication and collaboration epidemic. In data collecting from leading retailers across North America, we found that 59% to 64% of hourly employees say they ignore posted bulletin board messages. Three to four hours per store per week are wasted on communicating team information through various channels. Only 30% to 40% of a team attend morning group meetings.
Are those numbers starting to sound a bit familiar? Sound like your team? With a disconnected team, you sacrifice team member productivity and efficiency. You risk costly miscommunication between team members and store leadership. Perhaps most importantly, your team misses potential customer service opportunities. Disconnection is the enemy of team success.
Full-team connectivity is essential
Every team can be more effective through better collaboration, not just retail teams. From students collaborating on group projects to boardrooms building long-term goals for their business, playing into your group’s strengths and weaknesses can allow your team to tackle tasks more efficiently. As Aristotle once famously said, “The whole is greater than the sum of its parts.”
Giving everyone in your organization instant access to each other and the critical information provides many benefits. A better-connected team has the power to elevate customer service, increase employee engagement and productivity, and drive store profits.
Is connecting your full team affordable?
Recently, a leading handheld device competitor admitted that “less than one-third” of frontline team members have access to a communication device. This should come as no surprise when looking at the exorbitant price tag associated with purchasing mobile communication devices for an entire workforce, especially when you factor in the need to purchase additional premium applications to make those devices truly effective.
If effective in-store collaboration requires the connection of the complete team, not merely a third, is it possible to accomplish this without massive investments in technology that may break down or grow obsolete? It is possible, and Theatro’s Mobile Communication Platform is the answer.
A Mobile Communication Platform You Can Afford
Theatro distinguishes itself from the competition by embracing an As-a-Service model for its clients. Theatro provides every hourly employee immediate access to a communication device, critical enterprise information, and a host of voice-powered applications for a monthly subscription fee.
The As-A-Service model eliminates the need for an enterprise to make significant upfront capital investments. Theatro provides and maintains the platform, hardware, and software to ensure the solution works together seamlessly. Theatro is responsible for all aspects of device management, from repairs and replenishment to user support and software enhancements.
Theatro chooses this format not only because it’s more affordable for our clients, but also because we know we have a solution that works and is invaluable to any store team. Because businesses only pay by the month, the pressure is on Theatro to continually innovate, improve, and perfect its solution to satisfy its clients. Theatro fully embraces that challenge every single day for its clients.
Connect with Theatro
With Theatro, stores have found they create 13 hours of repurposed labor per week by reducing ear chatter. Theatro has been proven to reduce customer wait times by over 85%. Still not convinced? Over 91% of associates agree: Theatro helps them serve customers better with instant access to the people and information they need to do their jobs well.
Want to learn more about the potential benefits of complete connection for your team? Click here to schedule a demo with our sales team; I know they’re looking forward to hearing from you.
Michael Severen
Michael finds innovative ways to connect brands to their consumers. He has experience in private aviation, startup tech, multi-family housing, and social media consulting. Graduating from the University of Nebraska with a degree in Marketing, Michael joined Theatro's team of talented writers.
