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Frequently Asked Questions

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Customer Service

Use the Theatro Communicator to say “Message Tech Support”, Call 844-Theatro, or email support@theatro.com for any Mobile Communication-related issues. 

Theatro offers comprehensive customer service for both hardware and software. Support is available to troubleshoot issues, whether it’s a problem with the dashboard or a device malfunction. 

Yes, Theatro provides support for software issues, including troubleshooting, regular upgrades, and continuous assistance to ensure smooth operation. 

 

Theatro offers services for device hardware, including replacement or repair of devices, ensuring that your communication system remains functional and reliable. 

 

Operations

Yes, headsets are integral to Theatro’s hands-free Frontline Communication solution. Theatro provides a lightweight, comfortable, and durable headset designed to be worn throughout a work shift. These headsets, combined with The Communicator device, allow team members to stay connected without the need to use their hands, which is especially valuable in busy environments like retail stores or warehouses. The headsets ensure that employees can hear important updates, communicate with colleagues, and access information effortlessly, enhancing productivity and safety. 

Theatro’s Mobile Communication Platform revolutionizes communication for frontline employees through voice-activated apps and wearable devices, ensuring seamless and hands-free communication. This platform connects all employees, enhancing productivity and customer service. 

Theatro’s Workforce-Optimized Voice Apps and the Communicator device allow users to perform tasks and communicate with simple voice commands. Employees can request assistance, check inventory, and receive updates without looking at a screen, making communication more efficient and effective. 

The Managers App for iOS and Android enables offsite leadership to stay connected with their teams. Managers can send messages, view who is online, and ensure smooth operations remotely. The Content Distribution Manager also allows headquarters to send updates and information directly to frontline employees. 

 

Theatro’s Mobile Communication Platform operates over Wi-Fi, ensuring seamless and reliable connectivity throughout your facility. By leveraging existing Wi-Fi infrastructure, Theatro ensures that all team members stay connected in real-time, enhancing communication reliability. 

 

Implementation

Implementing Theatro's Software as a Service and Hardware as a Service solutions is a streamlined process designed to minimize disruption and maximize efficiency. Here’s a general overview of what you can expect: 

  • Assessment and Planning: The process usually starts with thoroughly assessing your current systems and needs. Theatro's team will work with you to develop a tailored implementation plan. 
  • Installation and Integration: Next, their technical team will assist with installing any necessary hardware and integrating Theatro's software with your existing systems. 
  • Configuration and Testing: Once installed, the products are configured to suit your specific requirements, followed by extensive testing to ensure everything works seamlessly. 
  • Go Live and Support: Your system goes live after successful testing. During this1 phase, Theatro provides robust support to address any issues that may arise. 
  • Training: Theatro includes a short automated in-ear training session for all new employees when they first connect to Theatro. The training walks them through the basic commands and allows new users to quickly get familiar with Theatro and using the system. 

Product Information

Theatro offers an innovative Mobile Communication Platform to revolutionize communication and collaboration for frontline employees in retail, hospitality, and other industries. Here’s a closer look at what Theatro provides: 

  • Voice-Controlled Mobile Communication Platform: This platform connects all employees, from the store floor to headquarters, using voice-activated apps. Theatro’s “Heads Up & Hands-Free” approach allows employees to communicate and access information without using their hands, improving productivity and customer service. 
  • The Communicator: A small, voice-controlled wearable device that links team members, managers, and enterprise systems. This device is central to Theatro’s hands-free solution, enabling quick access to critical information and communication channels. 
  • Workforce Optimized Voice Apps: These apps allow employees to perform tasks using simple voice commands. They can request assistance, check inventory, receive important updates, and more without looking at a screen. 
  • TIVA (Theatro's Intelligent Voice Assistant): TIVA facilitates communication and workflow through voice commands, guiding employees through tasks and connecting them with the necessary resources and people. 
  • Managers App: An app for iOS and Android that allows offsite leadership to stay connected with their teams. Managers can send messages, view who is online, and ensure smooth operations remotely. 
  • Content Distribution Manager (CDM): A tool that allows headquarters to send updates and information directly to frontline employees, ensuring everyone is informed and aligned with company goals and policies. 

These products and services help streamline operations, enhance team communication, and improve overall efficiency and customer satisfaction through Mobile Communication, Generative AI Powered solutions, and Augmented Intelligence. 

No, Theatro’s Frontline Communication system is much more advanced than traditional walkie-talkies. While walkie-talkies offer essential voice communication, Theatro’s platform provides a comprehensive digital solution to enhance productivity and streamline operations. Here’s how Theatro stands out: 

  • Voice-Activated Applications: Theatro’s Workforce Optimized Voice Apps allow employees to check inventory, request help, and receive updates through simple voice commands. This feature goes beyond the basic communication capabilities of walkie-talkies. 
  • Intelligent Voice Assistant (TIVA): TIVA is an AI-powered assistant that guides employees through their tasks, ensuring they can access the information they need in real-time. TIVA can also facilitate communications, send important announcements, and provide data-driven insights to improve operational efficiency. 
  • Integration with Enterprise Systems: Theatro connects frontline employees with critical enterprise systems, allowing them to access and update information directly from the floor. This integration helps streamline processes and ensures that data is consistently up to date across the organization. 
  • Comprehensive Communication Suite: In addition to voice communication, Theatro offers tools like the Managers App and Content Distribution Manager, which enable leadership to manage and communicate with their teams effectively from anywhere. These tools allow for real-time updates, private messaging, and strategic communication planning. 

Yes, Theatro’s communication platform allows users to manage who they are talking to, whether it’s one-person, multiple people (Group or Area), or everyone, providing flexible communication options. 

Yes, Theatro allows management to share pre-recorded messaging and announcements. The home office can push out messages, such as start-of-day messaging and announcements, to be played by users on their own devices. 

 

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Yes, Theatro provides a Back of House dashboard for administration. This allows management to handle user access and setup, and group access and setup, ensuring efficient device management. 

Yes, Theatro’s solutions are designed to facilitate communication between all stores, ensuring consistent and effective communication across multiple locations. 

Yes, Theatro supports multiple languages and allows for preferred language settings, accommodating diverse user needs. 

 

Pricing

Theatro offers a subscription-based pricing model for its Software as a Service and Hardware as a Service products and services, tailored to fit the needs of different businesses. Here are some key points about their pricing: 

  • Subscription Model: Theatro’s solutions are offered on a subscription basis, which includes all the necessary hardware, software, and support services. This model helps businesses manage costs effectively and ensures they always have access to the latest updates and features. 
  • Included Hardware: As part of the subscription, Theatro provides and maintains the Communicator devices, ensuring businesses do not have to worry about additional hardware costs or replacements. 
  • Customized Plans: Pricing can vary based on the business's specific needs, such as the number of devices required and the scale of implementation. Theatro works with companies to create customized plans that align with their operational requirements and budget. 
  • Support and Maintenance: The subscription fee typically includes ongoing support and maintenance, ensuring businesses have continuous access to assistance and updates. 

For exact pricing details and to get a quote tailored to your business needs, it is best to contact Theatro directly or schedule a demo through their website. 

 

Tech Specifications

Theatro leverages the existing store Wi-Fi, so it is important to ensure proper Wi-Fi coverage. Theatro is deployed in-store using existing VMs or stand-alone compute resources like a server. The connection to Theatro’s cloud is fully encrypted and used to support advanced integrations via an API, analytics, and reporting. 

 For software integrations, ensure your systems support common APIs and that your operating systems (Windows, iOS, Android, etc.) are up to date.  

Theatro’s Augmented Intelligence products are designed for seamless integration. They offer flexible APIs and integration tools that allow their solutions to work smoothly with your existing systems. Whether you want to connect with your CRM, ERP, or other enterprise applications, Theatro's integration capabilities ensure that their products enhance and complement your current tech ecosystem without causing disruptions. 

With every Theatro deployment, the solution includes Theatro Communicators. The Communicator is a wearable, smart IoT device for every employee using the system. It is a simple-to-use voice assistant device that gives the employee enhanced communication functionality, access to advanced applications, and Generative AI abilities. Store employees can use their voice to interact with Theatro’s Interactive Voice Assistant (TIVA). Managers, leaders, and corporate users have additional tools to communicate with the stores via a Managers App that runs on iOS or Android devices and a web-based portal for Corporate users 

Their communication and workforce management tools are typically designed to work with common operating systems like Windows, iOS, and Android. You can use Theatro's products on various devices, from desktop computers to smartphones and tablets. 

Additionally, they often support integration with other enterprise systems and hardware, ensuring their solutions fit seamlessly into your operational workflow. 

 

Theatro’s Mobile Communication Platform operates over Wi-Fi, ensuring seamless and reliable connectivity throughout your facility. By leveraging existing Wi-Fi infrastructure, Theatro eliminates the need for additional network setups, making integration smooth and cost-effective. This connectivity allows all team members to stay connected in real time, ensuring efficient communication and access to critical enterprise systems. 

Essential Bundle

The bundle includes Theatro's Intelligent Voice Assistant (TIVA), the Communicator, the Theatro Manager's App, and the Content Distribution Manager (CDM).

TIVA, our AI-powered voice assistant, enables team members to use simple voice commands to collaborate, access messages, request assistance, and stay updated with important announcements.

The Communicator is a small, voice-controlled wearable device that connects team members to each other, managers, and critical systems. It supports a hands-free, heads-up work environment by enabling access to Workforce Optimized Apps through voice commands.

Yes, the app allows leadership to communicate with their teams, manage operations, and stay connected from anywhere using an iOS or Android smartphone.

CDM enables HQ teams to send enterprise-wide communications, schedule updates, execute a communication calendar, and deliver real-time training and urgent messages to frontline teams.

By providing an all-in-one solution that integrates AI-powered assistance, hands-free communication, real-time collaboration, and comprehensive content management, the bundle ensures a fully connected and productive workforce.

Advanced Apps

They streamline customer assistance with digital buttons and QR codes, improve response times, and personalized shopping experiences to reduce cart abandonment and drive higher sales.

These apps automate BOPIS and curbside orders, reducing fulfillment times and customer wait times while optimizing labor efficiency and improving exception handling.

They celebrate team achievements, boost engagement, and ensure key roles are always assigned and reachable, enhancing team coordination and morale.

They provide real-time item information for customers and allow leadership to assign and track tasks efficiently, improving overall productivity and customer satisfaction.

They extend LP and AP strategies to store teams, reduce shrink, protect inventory, and gather valuable data on customer behavior and high-traffic areas.

Theatro's Manager App

A manager may record and leave a message for individuals or groups. Choose its expiration time from 5-minute, 1 day, 3 days or 7 days. Listeners will receive your message after they pair to Theatro. The New Message capability allows you to select:

  • Everyone in one store, multiple stores, all stores
  • Individuals in one store, HQ & Field
  • A Group in one store, multiple stores, HQ & Field

Theatro Manager's App allows leadership to send messages and keep operations running smoothly – anytime and anywhere. With a visual interface to see who is online at any given time, leaders can be virtually onsite and communicate with team members from anywhere. Theatro Manager's App users can also remotely initiate one-to-one conversations, interrupt engaged team members, and post announcements to keep teams aligned. Additionally, leaders can leave messages for individuals and groups that can be accessed via their Earbox whenever they clock in for work.

By enabling seamless communication and providing real-time visibility of team members' statuses, the app helps leaders manage operations efficiently from anywhere. 

The app allows leadership to stay connected with their teams, manage operations remotely, and ensure that communication flows smoothly, even when they are not physically onsite.
Feel free to reach out if you have more questions or need further assistance!

The app ensures secure communication channels to protect sensitive information and maintain confidentiality.

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