Use the Theatro Communicator to say “Message Tech Support”, Call 844-Theatro, or email support@theatro.com for any Mobile Communication-related issues.
Theatro offers comprehensive customer service for both hardware and software. Support is available to troubleshoot issues, whether it’s a problem with the dashboard or a device malfunction.
Yes, Theatro provides support for software issues, including troubleshooting, regular upgrades, and continuous assistance to ensure smooth operation.
Theatro offers services for device hardware, including replacement or repair of devices, ensuring that your communication system remains functional and reliable.
Yes, headsets are integral to Theatro’s hands-free Frontline Communication solution. Theatro provides a lightweight, comfortable, and durable headset designed to be worn throughout a work shift. These headsets, combined with The Communicator device, allow team members to stay connected without the need to use their hands, which is especially valuable in busy environments like retail stores or warehouses. The headsets ensure that employees can hear important updates, communicate with colleagues, and access information effortlessly, enhancing productivity and safety.
Theatro’s Mobile Communication Platform revolutionizes communication for frontline employees through voice-activated apps and wearable devices, ensuring seamless and hands-free communication. This platform connects all employees, enhancing productivity and customer service.
Theatro’s Workforce-Optimized Voice Apps and the Communicator device allow users to perform tasks and communicate with simple voice commands. Employees can request assistance, check inventory, and receive updates without looking at a screen, making communication more efficient and effective.
The Managers App for iOS and Android enables offsite leadership to stay connected with their teams. Managers can send messages, view who is online, and ensure smooth operations remotely. The Content Distribution Manager also allows headquarters to send updates and information directly to frontline employees.
Theatro’s Mobile Communication Platform operates over Wi-Fi, ensuring seamless and reliable connectivity throughout your facility. By leveraging existing Wi-Fi infrastructure, Theatro ensures that all team members stay connected in real-time, enhancing communication reliability.
Implementing Theatro's Software as a Service and Hardware as a Service solutions is a streamlined process designed to minimize disruption and maximize efficiency. Here’s a general overview of what you can expect:
Theatro offers an innovative Mobile Communication Platform to revolutionize communication and collaboration for frontline employees in retail, hospitality, and other industries. Here’s a closer look at what Theatro provides:
These products and services help streamline operations, enhance team communication, and improve overall efficiency and customer satisfaction through Mobile Communication, Generative AI Powered solutions, and Augmented Intelligence.
No, Theatro’s Frontline Communication system is much more advanced than traditional walkie-talkies. While walkie-talkies offer essential voice communication, Theatro’s platform provides a comprehensive digital solution to enhance productivity and streamline operations. Here’s how Theatro stands out:
Yes, Theatro’s communication platform allows users to manage who they are talking to, whether it’s one-person, multiple people (Group or Area), or everyone, providing flexible communication options.
Yes, Theatro allows management to share pre-recorded messaging and announcements. The home office can push out messages, such as start-of-day messaging and announcements, to be played by users on their own devices.
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Yes, Theatro provides a Back of House dashboard for administration. This allows management to handle user access and setup, and group access and setup, ensuring efficient device management.
Yes, Theatro’s solutions are designed to facilitate communication between all stores, ensuring consistent and effective communication across multiple locations.
Yes, Theatro supports multiple languages and allows for preferred language settings, accommodating diverse user needs.
Theatro offers a subscription-based pricing model for its Software as a Service and Hardware as a Service products and services, tailored to fit the needs of different businesses. Here are some key points about their pricing:
For exact pricing details and to get a quote tailored to your business needs, it is best to contact Theatro directly or schedule a demo through their website.
Theatro leverages the existing store Wi-Fi, so it is important to ensure proper Wi-Fi coverage. Theatro is deployed in-store using existing VMs or stand-alone compute resources like a server. The connection to Theatro’s cloud is fully encrypted and used to support advanced integrations via an API, analytics, and reporting.
For software integrations, ensure your systems support common APIs and that your operating systems (Windows, iOS, Android, etc.) are up to date.
Theatro’s Augmented Intelligence products are designed for seamless integration. They offer flexible APIs and integration tools that allow their solutions to work smoothly with your existing systems. Whether you want to connect with your CRM, ERP, or other enterprise applications, Theatro's integration capabilities ensure that their products enhance and complement your current tech ecosystem without causing disruptions.
With every Theatro deployment, the solution includes Theatro Communicators. The Communicator is a wearable, smart IoT device for every employee using the system. It is a simple-to-use voice assistant device that gives the employee enhanced communication functionality, access to advanced applications, and Generative AI abilities. Store employees can use their voice to interact with Theatro’s Interactive Voice Assistant (TIVA). Managers, leaders, and corporate users have additional tools to communicate with the stores via a Managers App that runs on iOS or Android devices and a web-based portal for Corporate users
Their communication and workforce management tools are typically designed to work with common operating systems like Windows, iOS, and Android. You can use Theatro's products on various devices, from desktop computers to smartphones and tablets.
Additionally, they often support integration with other enterprise systems and hardware, ensuring their solutions fit seamlessly into your operational workflow.
Theatro’s Mobile Communication Platform operates over Wi-Fi, ensuring seamless and reliable connectivity throughout your facility. By leveraging existing Wi-Fi infrastructure, Theatro eliminates the need for additional network setups, making integration smooth and cost-effective. This connectivity allows all team members to stay connected in real time, ensuring efficient communication and access to critical enterprise systems.
The bundle includes Theatro's Intelligent Voice Assistant (TIVA), the Communicator, the Theatro Manager's App, and the Content Distribution Manager (CDM).
TIVA, our AI-powered voice assistant, enables team members to use simple voice commands to collaborate, access messages, request assistance, and stay updated with important announcements.
The Communicator is a small, voice-controlled wearable device that connects team members to each other, managers, and critical systems. It supports a hands-free, heads-up work environment by enabling access to Workforce Optimized Apps through voice commands.
Yes, the app allows leadership to communicate with their teams, manage operations, and stay connected from anywhere using an iOS or Android smartphone.
CDM enables HQ teams to send enterprise-wide communications, schedule updates, execute a communication calendar, and deliver real-time training and urgent messages to frontline teams.
By providing an all-in-one solution that integrates AI-powered assistance, hands-free communication, real-time collaboration, and comprehensive content management, the bundle ensures a fully connected and productive workforce.
They streamline customer assistance with digital buttons and QR codes, improve response times, and personalized shopping experiences to reduce cart abandonment and drive higher sales.
These apps automate BOPIS and curbside orders, reducing fulfillment times and customer wait times while optimizing labor efficiency and improving exception handling.
They celebrate team achievements, boost engagement, and ensure key roles are always assigned and reachable, enhancing team coordination and morale.
They provide real-time item information for customers and allow leadership to assign and track tasks efficiently, improving overall productivity and customer satisfaction.
They extend LP and AP strategies to store teams, reduce shrink, protect inventory, and gather valuable data on customer behavior and high-traffic areas.
A manager may record and leave a message for individuals or groups. Choose its expiration time from 5-minute, 1 day, 3 days or 7 days. Listeners will receive your message after they pair to Theatro. The New Message capability allows you to select:
Theatro Manager's App allows leadership to send messages and keep operations running smoothly – anytime and anywhere. With a visual interface to see who is online at any given time, leaders can be virtually onsite and communicate with team members from anywhere. Theatro Manager's App users can also remotely initiate one-to-one conversations, interrupt engaged team members, and post announcements to keep teams aligned. Additionally, leaders can leave messages for individuals and groups that can be accessed via their Earbox whenever they clock in for work.
By enabling seamless communication and providing real-time visibility of team members' statuses, the app helps leaders manage operations efficiently from anywhere.
The app allows leadership to stay connected with their teams, manage operations remotely, and ensure that communication flows smoothly, even when they are not physically onsite.
Feel free to reach out if you have more questions or need further assistance!
The app ensures secure communication channels to protect sensitive information and maintain confidentiality.
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