fbpx
An employee helping 2 customers on the sales floor, while using Theatro.
Case Study

The Container Store

The Container Store

 

Unpacking The Container Store’s Success

In the highly competitive retail sector, forging strong customer relationships is essential. With rising customer expectations, retailers must continuously improve the in-store experience. Before collaborating with Theatro, The Container Store relied on outdated communication tools like walkie-talkies and overhead intercoms. This resulted in inefficiencies and frustrated teams. When these technologies failed, team members often resorted to yelling instructions across the store, which hindered service speed and created a suboptimal customer experience.

 

The need for a communication overhaul was clear, as store teams required a reliable way to connect instantly for everyday tasks and to create a frictionless customer experience.

80%
Net Promoter Scores (NPS)
12
Years of Partnership
75%
Increase Speed of Service
$3M
Reduction in Operation Costs

 

Read More About The Container Store’s Success

Recognizing the potential, The Container Store committed to a deep, collaborative engagement with Theatro. They didn’t just test the products; they became co-creators. 

a screen view of a the container store case study on a smart phone screen, and a printed report
the entrance to the container store, with a sign that says "order pickup" with blue shopping carts in a line

A Study in Partnership

The Container Store is excited to leverage new technologies, including Generative AI, through its continued partnership with Theatro, underscoring its resilience and adaptability in a competitive market.

 This case study exemplifies how embracing innovative communication solutions can transform retail operations, fostering an environment of improved efficiency, employee engagement, and customer satisfaction.

More Customer Stories

WHITEPAPER
Creating Digital Connections for Better Human Connections

Discover the benefits of QR codes