Our Commitment to Customers During Covid-19

As we continue to monitor the global Covid-19 situation, please be assured that Theatro is taking appropriate steps to ensure our continued support of both our customers and our employees during this unprecedented time. This is our commitment to customers.

Our priority is and always has been our customers, many of whom the public depends on to provide basic food and medicine. Times like these when citizens rely on our customers more than ever only steels our resolve to make their frontline teams as effective and efficient as possible to show our Commitment to Customers.

To that end, our offices are still open for business and we have enacted a number of measures to minimize risk to our employees and give them the flexibility they need to continue their work despite changes to daily routines. We are confident that the current situation will not impact the performance of our platform, our service levels, nor our ability to communicate in a timely manner.

Our Commitment to Customers and Safety 

With regard to shared Theatro equipment, all units shipped to customer locations from our Dallas facility are being cleaned with Clorox® Disinfecting Wipes prior to packing. We have also issued
Tips for Sanitizing On-premise Theatro Equipment. Headset vendors will provide instructions for properly sanitizing earpieces that are used with Theatro equipment; we recommend consulting manufacturers’ websites for directions. Please review these recommendations with your team as part of your ongoing Covid-19 precautions.

We continue to evaluate the situation on a day-by-day basis and will communicate as needed should circumstances evolve. We appreciate your trust and ongoing partnership. Please do not hesitate to reach out with any questions:

“Message Tech Support” from any Theatro Communicator
Email: support@theatro.com
Call: 844-843-2876

Stay healthy,
Chris Todd
CEO, Theatro